Multicultural Management Essay Example | Topics and Well Written Essays - 3500 words

Multicultural Management - Essay Example The combination of work force demographics in the work place has been as result of increased globalization in business which has placed the management of cultural and background differences one of the leading agenda in modern times in many corporate organization. This has been due to increased heterogeneity in gender, race, ethnicity, and nationality due to mix up of people. (Vonslid, 2006) To the organization, this has an advantage of better and quicker decision making, higher creativity and innovation in the work, remarkable success in marketing in foreign communities and countries and also equal distribution of economic opportunities. However, if not well handled, it can lead to increased cost due to high turnover rates, conflicts due to interpersonal differences, and breakdown in communications. The hospitality industry is one of the industries that have a high mixture of people both in customers and in the work force. The diversity in the hospitality industry has been one of the challenges facing many firms in the industry since their survival is based on the quality of services that is offered to the customers. Diversity in the industry is also important due to the diverse customers that it serves. Hence a diverse workforce in the industry will help to serve diverse customers who are served in the industry. Managing this diverse workforce in the industry is poses a challenge in the industry's human resource department. This paper will explore the strategies that can be used by the human resource department in the industry to successfully handle the diverse work force. Multicultural workforce in the hospitality industry The hospitality industry is one of the growing industry industries in the world. Increased globalization and increased outsourcing of businesses has been one of the driving forces in the growth of the industry. The industry has been growing at a rate of 12 percent in the most countries in the world. Due to the increased growth of the industry, there has been increased movement of people from different parts of the world who have been seeking employment in the industry. This has led to increased diversity within the work place with more and more people mingling. This diversity has been posing various challenges to human resource management department in most firms as enhancing the diversity of the work force to work as a system has become difficult and challenging. The work of the human resource department is to ensure the all workers are treated as equals regardless of their background. As a result, there have been efforts by the human resource department to come up with various strategies that are earmarked to streamline the operations of the diversity to enhance the working of the firms as a system. The hospitality industry like others can be grouped into three categories as far as cultural diversity is concerned. The first category can be termed as monolithic organizations which are characterized